Westjet to offer refunds through original forms of payment

Randi-Maire Adams 
10/21/2020

The WestJet Group of Companies today announced it will begin providing refunds to original form of payment for those guests with flights cancelled by WestJet and Swoop, from any time period, as a result of the COVID-19 pandemic.

Starting Monday, November 2, 2020, WestJet will systematically contact eligible guests, beginning with those with flights cancelled at the onset of the pandemic. The refund process is expected to take six to nine months to work through eligible requests. Further information is provided at the bottom of this release.

Effective Monday, November 2, 2020 guests eligible guests for a refund to original form of payment will be proactively contacted by WestJet, beginning with those flights cancelled by the airline at the start of the pandemic. WestJet expects there will be an administrative backlog and asks for guests to wait to be contacted as we work through requests as quickly as possible.

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