Local auto glass shops upset over policy change made by ICBC


Consumers are happy, but local auto glass shops are upset over a change to one of ICBC’s policies.

Earlier this week ICBC made changes to their material damage glass policy.

That policy’s discount rate jumped 14 percent from 11 to 25 percent for consumers.

But on the other hand, local auto shops say the increase is forcing them to cut costs everywhere.

“For us to be this little business here in town and we’re not the only glass shop, we’re all feeling it, and it's ridiculous. They didn’t give us any warning; there was no fighting it, it’s like ‘nope, this is what it is’ and this is what it is so I’m like what do we do? When times aren’t as busy, I gotta send my guys home, and if I’m sending my guys home more and more and more, they’re going to quit,” said Emma Solomon, Office Manager at Alaska Hi-Way Auto Glass Ltd.

The Automotive Retailers Association, which backs up approved auto glass shops, urged retailers to write letters to their MLAs about their concerns.

Alaska Hi-Way says over half the vehicles in a day are claims through ICBC and that’s money they lose, giving back to the crown corporation.

Some auto shops fear that a hit like this might cause them to close up shop.

“They’re taking a huge chunk of my profit and putting it in their pockets because they’re in debt, that’s not our issue as a glass shop. My issue is that if I can’t afford to keep my guys working because they’re taking so much of a chunk out then my shop is closed, and that means we’re out of work and it’s not just going to be us the only glass shop feeling it, it’s all the glass shops,” said Solomon.

ICBC released a statement yesterday saying the changes were identified by the government and ICBC to help reduce the pressures on auto insurance rates for customers and improve their long-term financial sustainability.